Determination of Factors Influencing Behavioural Intention to Use the Mobile Wallet

Mobile wallets have become widely used around the world as a result of significant technology advancements in smartphone devices in recent years. Despite a significant increase in intention to use mobile wallets in Malaysia, the majority of Malaysians still use cash to make payments. People may be hesitant to utilise a mobile wallet for a variety of reasons, including perceived ease of use, compatibility, perceived behavioural control, and trust. The goals of this study are to find out how much people are aware of mobile wallet intents and to look at the relationship between perceived ease of use, compatibility, and trust and a behavioural intention to use a mobile wallet. Questionnaires were used to collect data for this investigation. A total of 80 respondents from a total population of 100 employees in a global bank provided the data. After that, all of the data was analysed using the Statistical Package for Social Science (SPSS). Reliability, normalcy, frequency distribution, descriptive, and multiple regression analysis were among the tests that were converged. All of the variables in this study had a substantial impact on the behavioural intention to use a mobile wallet. The most important aspect affecting a person’s decision to use a mobile wallet is trust.

Author(S) Details

Mohd Zailani Othman
Faculty of Business and Management, University Teknologi MARA (UiTM) Kampus Bandaraya Melaka, Melaka, Malaysia.

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