Experts say cloud-based digital solutions will help the Indian ITeS sector.

Cloud-based digital solutions will improve agility, enable hybrid workspaces, and facilitate intellectual property (IP)-led innovation for India’s information technology-enabled services (ITeS) sector, which has been at the forefront of digital transformation and enterprises, according to industry experts on Tuesday.

The Indian IT industry has grown by 13-14 percent, while technology consumption has increased by 7-8 percent.

According to CP Gurnani, CEO and Managing Director of Tech Mahindra, the pandemic accelerated technology adoption because we had to go virtual.

“As a business, you must anticipate technological advancements and ways to improve the process. The quickest way to accomplish this is to accelerate the evolution of business transformation, software-as-a-service (SaaS), metaverse, or employee experience management “he told Microsoft India President Anant Maheswari during a fireside chat at the company’s ‘Future Ready Industry’ event.

According to Sanjeev Singh, Chief Operations Officer at Wipro, cloud is the biggest opportunity and has the most momentum, having evolved from an infrastructure or service solution to a platform as a service or software as a service.

“The flexibility it provides in terms of scalability, security, and time to market is enormous, and Azure plays an important role in this space,” he added.

TCS Global Head-Talent Development Janardhan Santhanam stated that the pandemic and the secure borderless workspace model have “aided the industry and us in moving from just doing physical or virtual or ‘phygital’ to optimising the blend of physical and virtual in a very contextual way based on what purpose we want to solve.”

In terms of revenue growth, “digital has helped modernise inside sales, provided better strategies for pursuit enablement, as well as a unified customer view while enabling the convergence of customer insights, which helps the sales team,” said Nitin Bhatt, Technology Sector leader at EY.

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